Cloud Companion® Managed Services, our broker model, acts as an intermediary between the purchaser of a cloud computing service and the sellers of the service. Companion Data Services (CDS) will assist you with decision making by helping evaluate computing solutions for you. We will:
- Design your implementation solution regardless of the cloud service provider you choose
- Guide you into the cloud with infrastructure and application management
Our goals are to make the cloud service more specific to your company, integrate or aggregate services and enhance security — all of which add a significant layer of value. The role of the information technology (IT) department can shift as you begin to use cloud services. We will help your organization through this transition, allowing a natural evolution for the role IT will play in the cloud.
Partnering with Companion Data Services makes it more cost effective to work with the best technology experts. You only pay for what you use through Managed Services. Companion Data Services Managed Services is a mechanism that improves operations and cuts expenses, transforming technology support from a business inhibitor to a strategic enabler and providing options for redirecting resources toward core-business interests. The below services are standard for most managed hosting customers:
Monitor, measure, analyze and report systems performance as it compares to the agreed-upon service levels, collection and analysis of statistics, tuning of system software and hardware environments to meet service level objectives and improve those objectives to prevent impact on services.
Create, incorporate and maintain all documentation, procedures and standards. Validate that all policies, procedures and standards are up-to-date, of good quality, understandable and followed.
Plan, establish and test the recovery procedures required to provide services in the event of a failure.
Identify, record, track and correct issues impacting service delivery, recognize recurring problems, address procedural issues and contain and reduce impact.
Production Support Management
Monitor production jobs and tasks to ensure successful completion and reschedule, report, tune, maintain and configure scheduling software.
Ensure the availability of system resources, hardware, software and applications according to contracted service level agreements and that the infrastructure is in place and available to meet requirements for the specified service levels.
Capacity and Configuration Management
Develop and maintain tactical and strategic plans to verify the data center environment accommodates growing and changing business requirements. This includes capacity planning for all aspects of the environment, bench marking and reporting.
Plan and control production batch work including the administration and coordination of job schedules, execution of schedules, scheduling of resources and processing of data and transactions.
Resource Utilization Management
Monitor and report on the use of processing resources per unit of work, identify resource violations or restrictions by type or excess. Coordinate with capacity and performance management to ensure the costs for services are not due to poor performance or resource abuse.
System Software Management
Obtain and manage software licenses, auditing software to determine license expiration and renew licenses to avoid service impacts. Manage software licenses and associated maintenance agreements to ensure compliance and vendor support requirements and software performance and accuracy.
Provide support, control and management for disk space and tape resources. This includes naming and usage standards, proper file storage (on-site and off-site) and monitoring and maintenance of media to prevent incidents due to obsolescence, abuse, improper use or defect. Also included is quality assurance, validation of output and compliance with security and disaster recovery requirements as well as the operation of media devices, library and retention management and inventory and recall of data.
Building construction, physical safety, power supply and protections against fire, flooding and force majeure.
Download our "Managed Services: A Strategic Answer for Improving Operations While Managing Your IT Portfolio" white paper. For more information, please contact us.